Yale University

 
ITIL Foundations Overview (Alternates Available)
Description
 This course provides the necessary overview of Service Management, the ITIL service lifecycle and processes such as Incident, Problem, Change, Request, and Knowledge Management. It is designed to meet the ITIL Overview requirement of all ITS staff members. This course can be taken to meet the ITS requirement instead of the 2.5 day ITIL Foundations Certification Training (an on-site certification course offered once or twice yearly).
Objective Audience
 
  • Some ITS Managers may elect to use this course as an alternate to full ITIL Foundations Certification
    Approval Required None
    Delivery Type Instructor Led
    Fee None
     
       

    Upcoming Class Date(s)  



    Tuesday, May 6th, 2014
    10:30 AM - 12:00 PM
     25 Science Park, Room 125
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Not Available
      Available Seats 17 External Users Register here
      Refreshments
      Notes    


    Tuesday, June 10th, 2014
    10:30 AM - 12:00 PM
     25 Science Park, Room 125
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Not Available
      Available Seats 20 External Users Register here
      Refreshments
      Notes    

    IT Service Management (ITSM)
    25 Science Park, 4th Floor
    150 Munson Road
    New Haven CT 06511 - 3572
    (203) 436-8853(Phone)
    adriene.radcliffe@yale.edu
    http://its.yale.edu/about/it-service-management

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