Yale University

 
Navigating Conflict
Description
 “Navigating Conflict” is a half-day, interactive workshop designed to promote an understanding of how people typically deal with conflict and introduces a model for successfully steering potential conflict in a constructive direction. During this session, participants will take the Thomas-Killman Conflict Mode Instrument to learn the benefits and downsides of their usual approach to navigating conflict, understand the advantages other options can provide when difficult situations arise, and will be introduced to the Interest-Based Problem Solving model as a method for constructively dealing with conflict. Through presentation, exercise and discussion with classmates, participants will:

  • Become more aware of their own conflict style and the conflict styles of others
  • Expand their conflict managing skill set
  • Improve their ability to assess what mode is appropriate for different types of conflict
  • Learn how to use interest-based problem solving techniques to diffuse difficult situations
Objective Audience
 
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  • Participants will learn about, explore and practice the 5 modes of conflict; become aware of the choices people make when conflicts arise and become more adept at steering conflict in constructive directions.
     
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  • Yale Staff
    Approval Required None
    Delivery Type Instructor Led
    Fee $0 (Internal)
    Preparation Course Preparation
     
       

    Upcoming Class Date(s)  



    Thursday, March 30th, 2017
    08:30 AM - 12:00 PM
     221 Whitney Avenue, LL5 and LL6
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Kirk Hooks
      Available Seats 7 External Users Register here
      Refreshments No refreshments are provided
      Notes    


    Wednesday, June 21st, 2017
    08:30 AM - 12:00 PM
     221 Whitney Avenue, LL5 and LL6
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Kirk Hooks
      Available Seats 25 External Users Register here
      Refreshments No refreshments are provided
      Notes    


    Wednesday, September 27th, 2017
    08:30 AM - 12:00 PM
     221 Whitney Avenue, LL5 and LL6
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Kirk Hooks
      Available Seats 27 External Users Register here
      Refreshments No refreshments are provided
      Notes    


    Wednesday, December 6th, 2017
    08:30 AM - 12:00 PM
     221 Whitney Avenue, LL5 and LL6
    Register for this Session
    Myself
    Others      
             
        Instructor(s) Kirk Hooks
      Available Seats 30 External Users Register here
      Refreshments No refreshments are provided
      Notes    

    Organizational Effectiveness & Staff Development
    221 Whitney Avenue, 3rd Floor
    P.O. Box 208256
    New Haven CT 06520 - 8354
    (203) 432-5660(Phone)
    (203) 432-6267(Fax)
    learning@yale.edu
    http://www.yale.edu/hronline/oesd/

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